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Refund policy


If you order goods while visiting our website, we would like to point out the following:

1. German is the only language available for conclusion of contract.

2. For the essential features of the goods offered by us and the duration of temporary deals please refer to the individual product descriptions on our website.

3. The presentation of our goods does not represent any binding offer on our part. Only an order of certain goods is a legally binding offer according to article 145 of the German Civil Code (BGB). We may accept this order by sending you a confirmation e-mail. This will complete the sales contract between you and us.

4. Any input errors during the order process can be recognized and corrected with the delete and change functions in the order summary at any time before finally confirming and submitting the order.

5. If the merchandise you ordered is not available, we reserve the right to not fulfil the contract.

6. The prices stated by us are final prices including sales tax (and shipping) within the Federal Republic of Germany.

7. Shipping costs: Shipping costs are 8 Euro excl. VAT worldwide.

8. The purchase price is immediately due with the order. Payment shall be made by credit card; we use "SSL" to encode the transfer of your personal data.

9. You have the right of withdrawal:


You can revoke your contractual declaration within 14 days in writing (e. g., letter, fax, e-mail) without stating reasons, or – if the goods are at your disposal before the end of that period – by simply returning the merchandise. The deadline shall commence following receipt of this notification in text form, but not before the goods have reached the recipient (in the case of recurring deliveries not before the first partial delivery), in case of services ordered not before contract agreement and also not before our obligation for information according to article 246 § 2 in conjunction with § 1 section 1 and 2 EGBGB and our duties according to § 312g section 1 sentence 1 BGB in conjunction with article 246 § 3 EGBGB. Timely dispatch of revocation shall suffice to meet the revocation deadline.

The cancellation can be declared by returning the goods to:

Pascher + Heinz GmbH, Joseph-Wild-Straße 20, D-81829 Munich

This revocation can be declared in writing per e-mail, telefax or postal mail to:

Telefax: +49 (0) 89 944 196-29
Pascher + Heinz GmbH, Joseph-Wild-Straße 20, D-81829 Munich


In the case of an effective revocation the mutually received benefits are to be returned and – if so derived – profits (e. g. interest) are to be handed back.

In case you are unable to reimburse us either in total or partially for services received or you can only return the received benefits in a fragmental or worse condition, you are required to offer a compensation of equal value. In case of received goods, this does not apply if the depreciation of the product or merchandise is attributed exclusively to its inspection – as it would have been possible in a retail shop. There is no obligation to pay compensation for goods that have deteriorated in spite of correct handling.

Any goods eligible for shipping shall be returned to us at our risk. Return takes place at your expense, in case the goods delivered were the goods ordered and the value of the returned good is not more than 40 Euro. This also applies if you haven't provided the compensation or the contractually agreed partial payment in case of a higher price of the product at the time of revocation. Otherwise the return shipment is free of charge for you. We commit ourselves to refund the sales price within 30 days. For you, the period begins with the return of the merchandise, for us with the receipt of the merchandise.


The right of revocation does not apply, unless otherwise specified, to:

- contracts for the delivery of goods, which are manufactured to customer specifications (e.g. print on demand) or have clearly been tailored to personal needs;

- contracts for the delivery of audio or video recordings or software, once the delivered data carriers have been unsealed by the client;

- contracts for the delivery of goods that are not suitable for return (e.g. eBooks, software downloads, download of individual electronic goods).

10. We will store the data required to process the contract between you and us. You can access the data at any time. In this respect, we refer to the provisions governing data protection in our General Terms.

11. Apart from that, we generally refer to our General Terms.

As of: January 09, 2016